Question 1

How do sunflower-husk pellets differ from wood pellets?

Accepted Answer

Sunflower-husk pellets are usually chosen for industrial systems where a competitive price-to-energy ratio matters and equipment can handle higher ash volume. Wood pellets provide lower ash content, cleaner combustion and a lower maintenance load. The choice should follow boiler requirements and total operating costs.

Question 2

Are sunflower-husk pellets suitable for every boiler?

Accepted Answer

No. Before use, evaluate the boiler manufacturer's requirements, burner design, automatic feed system and ash-removal capability. If compatibility is unclear, send Rix Energy the boiler model and technical data.

Question 3

How do I determine the more economical product?

Accepted Answer

Compare not only price per tonne, but also calorific value, boiler efficiency, ash content, maintenance frequency, transport costs and possible fuel losses. Rix Energy can prepare an initial comparison of both products.

Question 4

Is a trial batch possible?

Accepted Answer

Trial delivery depends on the required volume, destination, logistics and the specific commercial offer. State the required volume and delivery location in the RFQ form.

Question 5

Can I receive a pellet sample?

Accepted Answer

Sample availability and shipping terms are clarified individually. In the request, state the product, company, application and delivery address.

Question 6

Which documents may be available?

Accepted Answer

Depending on the product, batch and delivery model, a technical specification, batch analysis (COA), origin documents and transport documents may be available. The exact document set is confirmed before the order.

Question 7

Do the products have an ENplus certificate?

Accepted Answer

Certification status must be confirmed for the specific product and batch. Rix Energy does not publish certification claims without a verifiable document. If certification is mandatory for your procurement, state it in the quote request.

Question 8

What information should I include in a quote request?

Accepted Answer

State the product, volume, delivery country and city, required delivery period, packaging, boiler or application type, required documents and preferred Incoterms.

Question 9

Are regular deliveries possible?

Accepted Answer

A regular supply model is assessed based on the required monthly or seasonal volume, delivery destination, logistics and commercial terms.

Question 10

How is the pellet price determined?

Accepted Answer

Price depends on the product, order volume, packaging, destination, transport costs, Incoterms, delivery period and market conditions. Therefore the price is prepared in an individual offer.

B2B frequently asked questions

Products and choice

Sample and trial supply

Documents and certification

Price and delivery

B2B frequently asked questions

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